Shipping Policy

Effective Date: January 2, 2025
Last Updated: January 2, 2025

At Kool Air and Heat Store, we strive to make your shopping experience seamless and transparent. This Shipping Policy explains the terms and conditions related to shipping, handling, and delivery of products purchased through www.koolairandheatstore.com. By placing an order on our website, you agree to the terms outlined below.

1. Free Shipping Policy

We are proud to offer FREE SHIPPING for all orders within the lower 48 states of the United States under the following conditions:

  • Free shipping applies to terminal dock pick-up or deliveries to a business with a forklift or a loading dock.
  • For residential deliveries, the following additional fees apply:
    • $75.00 Residential Delivery Fee
    • $90.00 Lift Gate Fee (if required for unloading at the delivery location).

These fees will be calculated and displayed during checkout based on your delivery preferences.

Note: Free shipping is not available for Alaska, Hawaii, or U.S. territories.

2. Shipping Coverage

2.1 Domestic Shipping (United States)

  • Shipping is available to all 50 states, including Alaska and Hawaii, though additional fees apply for these locations.
  • We also deliver to P.O. boxes, APO, FPO, and DPO addresses, where applicable, though certain restrictions may apply.

2.2 International Shipping

  • Currently, we ship to select international destinations. Additional fees, customs duties, and taxes may apply. Customers are responsible for these charges.
  • If your location is not listed during checkout, please contact us at [Insert Email Address] for assistance.

3. Shipping Methods and Delivery Times

We offer multiple shipping methods to cater to your needs:

3.1 Standard Shipping

  • Delivery Time: 5–7 business days for most orders.

3.2 Expedited Shipping

  • Delivery Time: 2–3 business days.
  • Additional charges apply based on package weight, dimensions, and destination.

3.3 Freight Delivery

  • For larger products, such as HVAC units, freight delivery is used.
  • Freight deliveries require either a terminal dock pick-up or delivery to a location with a forklift or loading dock.

3.4 International Shipping

  • Delivery times vary by destination, typically 21-30 business days.

Note: Delivery times are estimates and may vary due to weather, holidays, or carrier delays.

4. Processing Times

  • Orders are processed within 2-3 business days (excluding weekends and public holidays).
  • Orders placed after 5 PM, on weekends, or during holidays will be processed the next business day.

Processing time is separate from shipping time.

5. Additional Delivery Services

5.1 Residential Deliveries

If your delivery location is a residential address without a forklift or loading dock, the following fees will apply:

  • $75.00 Residential Delivery Fee
  • $90.00 Lift Gate Fee (for packages requiring unloading assistance).

5.2 Terminal Dock Pick-Up

  • Customers can choose to pick up their order from the nearest freight terminal for no additional cost.
  • Terminal location details will be provided upon order confirmation.

6. Oversized and Heavy Items

  • Products such as HVAC units and other bulky equipment may require special freight shipping.
  • Additional fees for oversized or heavy items will be calculated at checkout.

7. Tracking Your Order

  • Once your order is shipped, you will receive an email containing a tracking number and link to monitor the shipment’s status.
  • If you do not receive tracking information within 48-72 hours of placing your order, please contact us at Koolair.dk@gmail.com.

8. Damaged, Lost, or Incorrect Shipments

If your shipment arrives damaged, incorrect, or incomplete, please notify us within 48 hours of delivery:

  • Email us at Koolair.dk@gmail.com with your order number, photos of the damage, and a detailed description.
  • We will investigate and resolve the issue promptly, which may include a replacement, exchange, or refund.

9. Customs, Duties, and Taxes

For international shipments:

  • Customs duties, VAT, and import taxes may apply. These fees are determined by the destination country and are the responsibility of the customer.

10. Address Changes and Modifications

  • Once an order is placed, we may not guarantee changes to the shipping address.
  • If an address correction is needed after the package has shipped, additional charges may apply.

Contact us immediately for assistance with changes.

11. Returns and Refunds

  • Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or damaged items).
  • For further details, please review our Return and Refund Policy.

12. Contact Us

For shipping-related inquiries or assistance, reach out to us at:

  • Email: Koolair.dk@gmail.com
  • Phone: (501) 206-7512

Our team is available during regular business hours: 10 Am – 5 PM (CST).

13. Updates to This Policy

We reserve the right to update this Shipping Policy as needed. Changes will be effective immediately upon posting on this page. Please check back periodically for updates.