Terms of Service

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Welcome to Kool Air and Heat Store (referred to as “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website (www.koolairandheatstore.com) and any related products and services we provide, including the sale of indoor and outdoor units, installation, repair, and maintenance services. By accessing or using our website, you agree to these Terms. If you do not agree, you may not use our website or services.

1. Acceptance of Terms

By using our website or purchasing our products and services, you acknowledge that:

  • You have read, understood, and agree to these Terms.
  • You are of legal age and capacity to enter into binding agreements.
  • You agree to comply with all applicable laws and regulations.

If you are using the website on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Products and Services

We specialize in the sale, installation, repair, and maintenance of HVAC systems, including indoor and outdoor units. By purchasing from us, you agree to the following terms:

2.1 Product Availability

  • All products listed on our website are subject to availability.
  • We reserve the right to discontinue any product or service without prior notice.

2.2 Service Locations

  • Installation, repair, and maintenance services are available only in select geographic areas.
  • Please contact us to confirm service availability in your location.

2.3 Professional Installation

  • Installation services must be performed by certified professionals, either by us or by a third-party contractor approved by us.

3. User Accounts

To access certain features, you may need to create an account.

3.1 Account Creation

  • You are responsible for providing accurate, current, and complete information during registration.
  • You agree to keep your account credentials confidential and notify us immediately of any unauthorized use.

3.2 Account Termination

  • We reserve the right to terminate accounts for violations of these Terms or misuse of our website.

4. Orders and Payments

4.1 Order Process

  • All orders placed through our website are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order for any reason, including pricing errors or suspected fraudulent activity.

4.2 Pricing

  • All prices listed are in USD and are subject to change without notice.
  • Prices do not include taxes, shipping fees, or installation charges unless stated otherwise.

4.3 Payments

  • Payment must be made at the time of purchase using approved payment methods listed on our website.
  • We use third-party payment gateways for secure transactions.

4.4 Payment Disputes

  • If you dispute a charge, you must notify us in writing within 14 days of the transaction.

5. Shipping and Delivery

  • Products will be shipped to the address provided during the checkout process.
  • Shipping times and costs vary based on location and shipping method selected.
  • We are not responsible for delays caused by carriers or customs.
  • Risk of loss passes to the customer upon delivery.

6. Return, Refund, and Cancellation Policy

Please refer to our detailed Return Policy, Refund Policy, and Cancellation Policy available on the website for specific terms and conditions related to product returns, service cancellations, and refunds.

7. Warranty

We offer warranties for our products and services as follows:

  • Product warranties are valid only when installed by certified professionals approved by us.
  • Warranty claims must comply with our Warranty Policy, which is available on our website.

8. Prohibited Uses

You agree not to use our website for any unlawful or prohibited activities, including but not limited to:

  • Violating local, state, national, or international laws.
  • Hacking, phishing, or compromising the security of our website.
  • Impersonating another person or entity.
  • Engaging in fraudulent or deceptive practices.

We reserve the right to suspend or terminate your access for any prohibited use.

9. Intellectual Property

9.1 Ownership

All content, graphics, logos, and trademarks displayed on our website are the intellectual property of Kool Air and Heat Store or our licensors.

9.2 Limited License

You are granted a limited, non-transferable license to access and use our website for personal or commercial purposes. Any unauthorized use, reproduction, or distribution is prohibited.

10. Disclaimer of Warranties

Our website, products, and services are provided “as is” and “as available,” without any warranties, express or implied. We do not guarantee:

  • That our website will be error-free or uninterrupted.
  • The accuracy, completeness, or reliability of website content.
  • That our products will meet your specific needs or expectations.

11. Limitation of Liability

To the fullest extent permitted by law, Kool Air and Heat Store is not liable for:

  • Direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services.
  • Loss of data, revenue, or profits.

Our liability, if any, is limited to the amount paid by you for the specific product or service.

12. Indemnification

You agree to indemnify and hold harmless Kool Air and Heat Store, its affiliates, employees, and contractors from any claims, damages, or liabilities arising from:

  • Your use of our website or services.
  • Your breach of these Terms.
  • Your violation of any third-party rights.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the United States and the state in which our business is located.

13.2 Arbitration

Any disputes arising out of or related to these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

13.3 Jurisdiction

If arbitration is not applicable, you agree to submit to the exclusive jurisdiction of the courts in [Insert Location].

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on this page with the revised effective date.

15. Contact Information

If you have any questions about these Terms, please contact us:

Kool Air and Heat Store
Website: www.koolairandheatstore.com
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]