Kool Air & Heat LLC – Payment Policy

Effective Date: January 2, 2025
Last Updated: October 12, 2026

1. Payment Methods Accepted

We strive to make the checkout process simple and secure. Kool Air & Heat LLC accepts the following forms of payment:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: PayPal, Apple Pay, Google Pay

  • Bank Transfers: Available for bulk or custom orders upon prior arrangement

  • Promotional or Gift Cards: Only valid for applicable products, subject to terms

Note: All payments must be made in U.S. Dollars (USD).

2. Payment Authorization and Security

  • Secure Checkout: All transactions are processed via secure, encrypted, PCI-compliant gateways.

  • Authorization: Payments are authorized at the time of order but may only be captured when the order is ready to ship.

  • Fraud Prevention: We may contact you to verify identity for high-value orders or unusual transactions.

  • No Storage of Payment Data: For your safety, Kool Air & Heat LLC does not store credit card information on our servers.

3. Payment Processing Timeline

  • Immediate Processing: Credit/debit card and digital wallet payments are processed immediately.

  • Bank Transfers: May take 1-3 business days to clear.

  • Order Confirmation: Once payment is verified, customers will receive an email confirming order details and estimated shipping.

4. Shipping and Payment

  • Shipping Trigger: Orders are shipped only after successful payment confirmation.

  • Partial Payments: Partial payment is not allowed unless previously arranged and confirmed with customer service.

  • Backorders: If an item is on backorder, the payment will be held until the product is ready to ship. Customers will be notified promptly.

5. Taxes and Fees

  • Sales Tax: Applicable sales tax will be calculated based on the shipping address and displayed at checkout.

  • Additional Fees: Transaction fees or bank fees, if any, are the responsibility of the customer.

  • International Orders: Duties, tariffs, or customs fees are the responsibility of the buyer and may not be included in the total at checkout.

6. Refunds, Returns, and Payment Reversals

  • Refund Policy: Refunds are issued only via the original payment method once returned items are verified.

  • Processing Time: Refunds may take 15-20 business days to reflect in your account depending on the payment method.

  • Chargebacks: If you have a concern about a charge, please contact us first — most issues can be resolved quickly. This does not limit your right to dispute a charge with your card issuer or payment provider.

  • Dispute Resolution: Contact our support team for any payment disputes prior to initiating a chargeback.

7. Payment Failures

  • Declined Payments: If payment fails, an email notification will be sent. Orders will remain pending until payment is successfully completed.

  • Multiple Attempts: Customers may retry payment without placing a new order, as long as the original order is still pending.

  • Order Cancellation: Orders not paid within 7 business days may be automatically canceled.

8. Security Measures

  • SSL Encryption: All sensitive information during checkout is protected via SSL encryption.

  • Monitoring: Transactions are monitored in real-time for suspicious activity.

  • Privacy: Customer payment information is never shared with third parties except as required for processing.

9. Customer Support

For any questions, concerns, or payment-related issues, contact us at:

✅ Summary

  • Pay securely via card, PayPal, or bank transfer

  • Orders ship only after confirmed payment

  • Refunds and disputes handled professionally

  • Customer support available for all payment issues

By making a payment to Kool Air & Heat LLC, you agree to this Payment Policy and acknowledge that all transactions are subject to verification and approval.